Shipping policy
Since you're shipping unique items like those from Gems of Egypt via DHL, it’s important to set clear expectations regarding the 21-day timeline to prevent disputes or "where is my order" emails.
Below is a professional, Shopify-ready shipping policy template tailored to your specific setup.
Shipping Policy
Shipping Destinations
We are proud to offer International Shipping from our home in Egypt to customers worldwide. Each order is handled with care to ensure your items arrive safely.
Shipping Method & Carrier
All orders are shipped via DHL, providing you with reliable end-to-end tracking and professional handling.
Delivery Timeline
Because our products are shipped directly from Egypt, please note the following timeline:
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Processing Time: 1–3 business days (order verification, packing, and quality checks).
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Transit Time: Approximately 21 days.
Note: While DHL is typically very fast, we quote a 21-day window to account for international customs processing and ensure you have a realistic expectation of your delivery date.
Tracking Your Order
Once your order has shipped, you will receive an email confirmation with a DHL tracking number. You can monitor your package's journey directly on the DHL website. Please allow 24–48 hours for the tracking information to update.
Customs, Duties, and Taxes
Gems of Egypt is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend checking with your local customs office for details on potential charges.
Damages & Lost Packages
If you receive your order damaged, please save all packaging materials and damaged goods before filing a claim. Contact our support team immediately at [Your Support Email] with your order number and photos of the damage so we can assist you.
Tips for your Shopify Setup:
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Shipping Confirmation Email: Update your Shopify "Shipping Confirmation" notification template to reiterate the 21-day window. This keeps the timeline top-of-mind for the customer.
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Product Page Note: Since 21 days is a bit longer than standard domestic shipping, add a small "Shipping Info" tab or a line under your "Add to Cart" button that says: "Hand-packed in Egypt. Delivered via DHL in ~21 days."
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DDU (Delivered Duty Unpaid): Since you are shipping from Egypt, most orders will be "DDU." Make sure this is clear so customers aren't surprised by a bill from DHL for import VAT or duties.